Terms & Conditions

  • Shipping and Delivery
  • Returns
  • Ordering
  • General Terms
  • Privacy and Security
  • Cookie Policy
  • Health and Safety

 

Welcome to the Kit & Caboodle website. We hope you enjoy looking at our fun party products. Now, here comes the boring but essential bit. If you continue to browse and place an order on this website you are accepting the following terms and conditions of use, which together with our privacy policy govern ‘Kit & Caboodle Parties Ltd.’s’ relationship with you in relation to this website. When you purchase from Kit & Caboodle Parties Ltd. you enter into a contract and these terms detail our responsibilities to you.

The term ‘Kit & Caboodle’ or ‘us’ or ‘we’ refers to the owner of the website. Kit & Caboodle Parties Ltd. Kit & Caboodle Parties

trades as a Limited Company. The term ‘you’ refers to the user or viewer of our website.

 

Shipping and Delivery

We are very pleased to offer FREE delivery to all UK mainland addresses, on all orders of over £50. Orders that are under £50 will be charged a shipping rate of £4.95. Availability permitting, orders will be dispatched for delivery within the stated time frame. Standard delivery times are 3 to 5 working days after ordering, however you should allow 5 working days from when you receive the dispatch email.

We offer FREE delivery to the Republic of Ireland on all orders over £100. All orders under £100 will be charged a shipping rate of £15. Standard delivery times to the Republic of Ireland are 4 to 7 working days after ordering however you should allow 7 working days fro when you receive the dispatch email.

No items are dispatched during weekends and bank holidays. If you order on a Friday, Saturday or Sunday, your order will be dispatched the following Monday. If you order on a bank holiday, your order will be dispatched the next working day. The dispatch of goods constitutes our duty of fulfilling the contract. If you have a query about an order you have not received yet please contact us on hello@kitcaboodle.co.uk.

We must be notified of an undelivered item within 30 days of ordering. After 30 days, we cannot replace or refund items. Kit & Caboodle Parties Ltd. shall not be liable in

any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties.

 

Returns

We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

We do advise you to check goods upon arrival. If for any reason you need to return a product, rest assured you have 30 days from the date of dispatch to do so. We only ask that you contact us as soon as possible and that goods are returned unused, and in original unopened packaging. We are happy to offer exchange or full refund (less packaging and delivery costs if applicable) to the original payment method.  Please note that while we are happy to replace individual items in a party kit if they are damaged or faulty, we can not replace undamaged individual items within the kit. We are however, happy to offer a full refund or exchange for the entire kit, if that is what you would like.

If you wish to return an item please notify us immediately via email at hello@kitcaboodle.co.uk and include the following information:

  • Customer name
  • Customer Address
  • Contact telephone number/email address
  • Order number

We will respond to all return requests as soon as practically possible. We aim to reply to all messages within 48 hours of their receipt, excluding weekends and bank holidays.

You will be responsible for the returned Products until they reach us. Please obtain a certificate of posting (free of charge from the post office) as proof in the unlikely event that the item goes astray. We are not able to cover or refund return postage costs. No liability can be accepted for costs caused by late deliveries, or for any other reason.

 

Ordering

To make a purchase simply complete our easy checkout process. If you have registered your details with us previously you will be asked to log-in, if not you can create an account or if you’d prefer you can make a purchase without having to register with us. You will be guided through the checkout and asked to input your data to complete the transaction. All payment is made in GBP (British Pound Sterling).

After placing your order, we will send you an order confirmation email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a dispatch confirmation email. It’s at this point that we accept your order and the contract is formed. We will contact you by e-mail or telephone regarding any delivery delays or issues. We reserve the right to decline your order, if that’s the case we will contact you if we require further information or we are unable to fulfill your order for any reason. We reserve the right to amend the price of any item or to substitute an item in the kit at any time, regardless if an order exists for the kit.

 

General Terms

This website and its content is copyright of Kit & Caboodle Parties Ltd. All rights reserved. This website contains material which is owned by or licensed to us. This material

includes, but is not limited to, the design, layout, look, appearance, images and graphics. Images used on this website may depict products that we do not sell and are used as photographic props. Some images may be used for illustration purposes only. Downloadable invitations and printables are designed and created by Kit & Caboodle Parties Ltd. and are for personal use only and are protected by copyright law which restricts any third party reproduction without permission. Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited. You may not, except with our expressed written permission, distribute or commercially exploit the content.

While we endeavour to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Kit & Caboodle Parties Ltd. will not be responsible for any errors or omissions or for the results arising from the use of such information. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

While Kit & Caboodle Parties Ltd. take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Kit & Caboodle Parties Ltd.’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

 

Privacy & Security

We take the privacy of our customers very seriously and are committed to ensuring that your privacy is protected at all times. This policy sets out how Kit & Caboodle Parties uses and protects any information that you give when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kit & Caboodle may change this policy from time to time by updating this page.

OUR PROMISE TO YOU

  • You choose if you want to hear from us and you can change your mind at any time
  • We’ll keep your data safe and we won’t EVER sell it to any third parties.

 

The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:

  • Consent – for example, where you have ticked a box to receive emails
  • Contractual obligations – for example, where we need your data to fulfil our contract with you and process your order
  • Legal compliance – for example, where the law requires us to
  • Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests – for example, party reminder emails.

 

WHAT INFORMATION WE COLLECT

When Kit & Caboodle collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. When registering for an account or during the checkout process you will be asked to provide certain information; contact details, billing address, delivery address, etc. This information will enable us to effectively process your order and manage your account.

You can choose to tick the box to sign up to our mailing list and we will then send you periodic emails about new products, theme launches, special offers and party tips etc.. If you no longer wish to receive our newsletter you may opt-out at any time.  We do not EVER sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We retain information about your purchase history so we can provide customer service for example to process returns and to understand what our customers like.

COMPETITIONS, PROMOTIONS AND SURVEYS

If you have ordered a party kit we will send you a survey via email after your party to help us to improve our products and services. You do not have to respond to the survey. All information is anonymous and is used to improve our products and services. Unless you ask us not to we may use any comments in our marketing.

If you enter a competition, we will use the information you provide to carry out our contract to you and pick a winner and also to help us understand what our customers like.

WHY WE COLLECT YOUR INFORMATION

We collect your account information in order to fulfil our contract with you. If you order products from our website we will use your information to deliver products to you and provide you with information about your product, delivery and service. For example, you will receive an email to confirm your order and you will receive an email with tips on how to set up and run your party if you have purchased a party kit from us.

If you signed up for our email newsletters via a pop up form, a form on our website or by ticking the box at checkout then we have your consent to send you periodic emails about products, special offers, new themes, party tips and competitions. You can opt out of these emails at any time. You don’t have to give us the date of your next party but if you do, we will use this information to send you a reminder email before your next party with special offers and ideas.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;

SHARING DATA

We do NOT sell any of your information to third parties. We share your personal information for very limited reasons and in limited circumstances, as follows: we do share information with companies that help us process your order such as delivery companies and payment service providers but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

MARKETING

If you have said that we can, we will send you marketing emails. You can stop receiving these by emailing us at hello@kitcaboodle.co.uk or clicking unsubscribe on any email.

Our customers’ security is our main priority and for your peace of mind we have taken every possible precaution to ensure your personal information is protected. We use the latest encryption technology (which is the industry standard security protocol). Our Secure Sockets Layer (SSL) technology encrypts all of your personal information into bits of code that are then securely transmitted over the Internet.

 

 

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, Kit & Caboodle may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information Kit & Caboodle hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict Kit & Caboodle’s use of, or delete your personal information. Absent exceptional circumstances (like where Kit & Caboodle are required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about Kit & Caboodle’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 
HOW TO CONTACT KIT & CABOODLE

For purposes of EU data protection law, Kit & Caboodle is the data controller of your personal information. If you have any questions or concerns, you may contact us at hello@kitcaboodle.co.uk.

 

Cookie Policy

Cookies are short pieces of data that are sent to your computer when you visit a website. Our cookies do not contain any personal information about you. Cookies allow us to personalise your experience and provide you with better service.

We may also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Basket or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website

 

Health and Safety

Kit & Caboodle’s party kits are not intended for children under 3 years old. Keep all party supplies out of the reach of children until intended use and ensure use is supervised. Adult supervision is required for all party activities. WARNING: items in our kits may contain small parts. Small parts are a potential choking hazard.

  • Toys: All the toys included in Kit & Caboodle’s party kits comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference. Toys are not suitable for children under 3 years old.
  • Activities: All games and activities and ideas for games suggested in the party kits are suggestions only and if you undertake them it is at your own discretion and risk. Games are not intended for children under 3 years old. Some activities may contain small parts that are potential choking hazards. All games and activities require adult supervision.
  • Water Beads: Water beads are not intended for children under 3 years old. While water beads are non-toxic they should not be swallowed. Adult supervision required. WARNING: water beads are a potential choking hazard.
  • Balloons: Adults should inflate balloons and supervise their use. WARNING: CHOKING HAZARD. Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons from children. Discard broken balloons at once. To avoid injury, do not allow children to pop balloons near eyes. MADE FROM NATURAL RUBBER LATEX, which may cause allergies. Use a balloon pump to inflate the balloons. Do not overinflate.
  • Cake Kits: Warning: take care with flammable items near lit candles.
  • Dressing Up Items: please ensure all dressing up items are used as intended.
  • Pass the parcels: Pass the parcels are not intended for children under 3 years. May contain small parts which pose a potential choking hazard.
  • Chocolate Products – Whilst every care has been taken these products may contain traces of nuts.
  • Confectionery – All the sweets in Kit & Caboodle’s party kits are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended for all of our sweets when being consumed by a child. WARNING: Sweets are a potential choking hazard.